![]() Recalling Memorable ComplaintsĪt times, it is remarkable what people will call or complain about to a manager and this is a good topic of conversation with my colleagues. I have a great family, including my wife and three kids, and my management jobs have been truly rewarding during the past 36 years. One piece of advice, however, is to never burn a bridge, because you don’t know when you’ll meet and perhaps need the person who is on the other side. I will say, however, that older managers like me do soldier on, do keep the faith, and do persevere, these being more important at times than talent, intelligence, or education. Managers probably have heard or tried to answer it before. ![]() I’m not going to focus on the standard “does the good outweigh the bad” question as it relates to management. When you’re in the real trenches of local government where residents can actually reach out and touch you, you get to see some bad aspects of human behavior. I’m surprised by my colleagues who, when leaving the profession, say how much they have liked specific aspects of their positions, along with the people with whom they have worked. This practice naturally can turn you into a pessimist. I must say that over the years, the management profession can wear on you as all managers must plan for potential negative outcomes in any given situation and deal with the outcomes when they occur. ![]() When I’m asked for advice on what I have learned during my career and if any of it is entertaining and humorous, I immediately think, “There isn’t anything funny about this job.” This, from a manager who was a real optimist back in 1978, when I started as a management intern at Derry Township (Hershey, Pennsylvania). I’ve had some 36 years of local government experience, with more than 32 years of it in Uwchlan Township, Pennsylvania. ![]()
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